Privacy Policy

Aurora Symbols is strongly committed to protecting the privacy of its users.

We recognize that there are many situations where privacy can be at stake. We do our best to minimize the risks of compromising someone’s privacy in our applications, support system, and the information we provide through our website and social media channels.

If you have any concerns regarding the way we deal with privacy, or any related topic, please feel free to address them to support@aurorasymbols.com.

In general

Aurora Symbols does not use its iOS, Chrome or Android applications to collect any personal information, such as but not limited to personal details, conversation transcripts, or documents. Nor does Aurora Symbols provide third parties access to such information.

The applications may collect certain information automatically, including, but not limited to, the application and application version, the type of device, the operating system version, settings and location. This information is in no way connected to your personal information.

In specific cases, Aurora Symbols’ applications may send personal information to our systems. We will describe these exceptions below.

Avatalker AAC and SymBoard Builder

Avatalker AAC and SymBoard Builder conform to our general policy. These applications do not communicate any personal information to Aurora Symbols or other third parties.

Student data

Aurora Symbols has no access to the student personal data or documents created in our applications. All student data and documents is stored on the device itself. The device administrator or user however may decide to export the data, share it with other users (e.g. using Avatalker’s backup/export/import feature), which stores on Aurora Symbols’ own web servers, but are not accessed by Aurora Symbols’ staff or partners. This option may in some cases conflict with student privacy regulations imposed on e.g. schools.

The device administrator or user can store a backup of the device data on a computer, in a cloud storage system, or in another way. Aurora Symbols has no access to the backups made from the applications to cloud based storage solutions, such as, but not limited to, Our server software, DropBox or iCloud. As a consequence any request to delete student data should be made to the school that manages the device.

If the Avatalker AAC Sharing Server is used to share images and names/labels with other Avatalker AAC users these items are not protected according to the definition of most student data protection directives. By nature of the purpose of the Avatalker AAC Sharing Server we do not limit access to the items shared to granted persons, and we can not encrypt the data. Avatalker AAC images and their labels/names however do not contain personally identifiable information.

All student data and documents shared with Aurora Symbols as part of a (technical) support request will be treated as confidential by Aurora Symbols.

MacOS Software activation

In order to activate software licenses for our macOS applications we will ask the licensee for name, company and email address. This information is stored to make sure the software is only used by the licensee and to provide support on the software products.

Aurora Symbols may use the licensee information to inform its users of product updates and other relevant information. The data will not be shared with third parties.

Social Media Channels

All information shared on Aurora Symbols public social media channels, such as, but not limited to, The Aurora Symbols and Avatalker AAC Facebook page and the Aurora Symbols Corporate Website, is considered to be public. The information is available for everyone and Aurora Symbols may decide to republish the information on other social media channels.

The information shared in closed Facebook groups is considered to be public within those groups only. Aurora Symbols will not share the information from within these groups outside these groups without permission. Aurora Symbols however cannot prevent other group members from sharing this information.

Aurora Symbols Support

In contact with our support team users typically share more personal information. This information is used to help the user with his specific problem or question. Furthermore the information can be used to improve Aurora Symbols’ products. In this case the personal information will only be used internally for development purposes.

Aurora Symbols’ Newsletter

Personal information shared when subscribing to the Aurora Symbols’ newsletter will solely be used to share Aurora Symbols product updates, news and other relevant information with subscribers. Personal details will not be shared with third parties.

Aurora Symbols website

We collect personal information when you submit a form on the website, for instance when you register for an account. This information is used to identify you when you log in to the website and make use of the functionalities like the forum and commenting on news items and blog posts.

The use of cookies

Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser
(if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to recognize you so you don’t need to enter your details each time you visit the site.

We also use cookies from Google Analytics to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

General exceptions

In some cases Aurora Symbols may explicitly ask for personal information from its users. In these cases Aurora Symbols
will clearly state the use of the information shared with Aurora Symbols.

Note that this privacy statement may change at any time. This privacy statement was last updated on: September 30, 2020